Guide
Glossary
Human-in-the-loop
Human-in-the-loop means a person reviews, approves or corrects an AI system's work at set points before it takes effect. Instead of letting the AI act on its own, the workflow pauses for a named person: to approve an email before it is sent, confirm details before they are written into a practice management system, or check a draft before it reaches a client. It keeps professional judgement and accountability with people, and it catches errors such as hallucinations. The design question is where the checkpoints sit. Too few and mistakes reach clients; too many and staff start approving without reading, so the review adds little.
Also called HITL, human oversight, human approval
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Example
In an accounting firm
For example, an accounting firm uses an AI agent to chase missing tax documents. The agent drafts each reminder from the job's checklist, but a staff member approves the first message to every client before it is sent. Replies with documents attached are filed to the job, and anything unclear goes to the accountant rather than being answered automatically.
Guides that explain it in context
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